SHIPPING POLICY
Last Updated: February 2026
At Legit Queso, our goal is simple: when your queso arrives, it should be fresh, delicious, and ready to enjoy. We take pride in carefully packing and shipping every order to ensure it gets to you in great condition.
Because our queso is perishable, we follow specific shipping practices designed to protect freshness every step of the way.
Order Processing
• Orders are processed within 3–5 business days.
• Our daily order cutoff time is 3:00 PM PST.
• Orders placed after 3:00 PM PST will begin processing the next business day.
• Orders placed on Saturdays or Sundays will begin processing on Monday.
During holidays or high-volume periods, processing times may be slightly extended. We appreciate your patience as we prepare your order with care.
Shipping & Delivery
Most customers receive their order within 24 hours once it ships, though delivery times may vary depending on location and carrier conditions. You’ll receive a confirmation email with tracking information as soon as your order is on its way.
To ensure the best experience, we recommend being available to receive your delivery and refrigerating your queso promptly upon arrival.
How Your Queso Ships
All Legit Queso products are stored and shipped frozen to preserve freshness and quality.
Your order may arrive:
• Fully frozen
• Partially thawed but still cold
Both are completely normal and safe.
Once your queso arrives, you can:
• Store it in the freezer for up to 1 year
• Refrigerate it for up to 4 weeks
We include a storage guide in every box with additional details to help you enjoy your queso at its best.
If you ever have questions about storage or freshness, our team is happy to help at support@legitqueso.com
If your order does not arrive in good condition, please contact us within 24 hours at support@legitqueso.com with your order number and photos of the product and packaging.
If something isn’t right when it arrives, we will make it right.
Our Freshness Promise
Contact
Should you have any questions about our shipping practices or this Shipping Policy, or if you would like to exercise any of the rights available to you, please email us at support@legitqueso.com.