RETURNS & REFUNDS POLICY
Last Updated: February 2026
Because our products are perishable food items, we are unable to accept physical returns. For health and safety reasons, customers will never be asked to ship food products back to us.
That said, your satisfaction matters to us.
If your order arrives damaged, incorrect, delayed due to carrier issues, or compromised in transit, please email support@legitqueso.com within 24 hours of delivery (or expected delivery date) with:
• Your order number
• A brief description of the issue
• Clear photos of the product and packaging, if applicable
Our team will review the situation promptly.
If your order was impacted by a shipping carrier issue (such as weather delays or delivery errors), we may file a claim with the carrier and will typically resend a replacement order to ensure you receive your queso in great condition.
If your product arrives damaged or not in good condition, we will make it right by sending a replacement or providing a resolution that ensures you have a positive experience with Legit Queso.
Refunds may be issued in certain circumstances at our discretion.
If There’s an Issue
Approved refunds are issued to the original payment method. Please allow 5–10 business days for processing, depending on your financial institution.
Refund Processing
Contact
Should you have any questions about our refund/return practices or this Returns and Refunds Policy, or if you would like to exercise any of the rights available to you, please email us at support@legitqueso.com.